Privacy Policy

Last Updated: January 2025

The Woodland Bus Association ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services or interact with our website.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Transportation Details: Pickup and destination addresses, appointment times, mobility requirements
• Health Information: Information about mobility needs, wheelchair or mobility aid requirements (only as necessary to provide our services)
• Emergency Contact Information: Name and contact details of emergency contacts
• Volunteer Information: Driver's license, availability, skills, and background check information for volunteers

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide transportation services and schedule rides
• To communicate with you about your ride requests and appointments
• To ensure passenger safety and accommodate special needs
• To maintain records for operational and regulatory purposes
• To process volunteer applications and coordinate volunteer activities
• To respond to inquiries and provide customer support
• To send important updates about our services
• To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Our Drivers and Volunteers: To facilitate transportation services
• With Healthcare Providers: When transporting you to medical appointments, we may confirm appointment details
• With Emergency Contacts: In case of emergency situations
• Legal Requirements: When required by law, court order, or government regulation
• Safety: To protect the rights, property, or safety of our organization, passengers, or others

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records in locked facilities
• Limited access to personal information on a need-to-know basis
• Training for staff and volunteers on privacy and confidentiality
• Regular review of our security practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely dispose of it.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdraw Consent: Withdraw consent for specific uses of your information
• Complaint: File a complaint with the appropriate privacy authority

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our website
• Improve our website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for adults and seniors. We do not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: